POWER Barista!

After 4 meetings (over a 21 day period), the John L. Scott Redmond POWER Team launched today! We decided to meet over coffee at the Redmond Town Center's Seattle's Best Coffee shop (attached to a Border's Books). The funniest thing happened! A large part of our CRM discussions that we had been having during the 4 weeks was regarding how a great salesperson should be able to get a customer/client's email address and phone number for an opportunity to follow-up. There also needed to be a "win" for the customer as a compelling reason why that customer should be willing to give out their information. After ordering coffee, the smiling barista asked if I'd like to get $5 dollars off my purchase by getting a free Border's membership. She also handed me the plastic membership card while she was asking so of course I took it and said "yes." Her response was perfect! "Great, what's your email address?" Without thinking much about it, I gave it to her! As soon as I was done speaking, she immediately asked, "and your phone number? This way you can get your discounts without having the card on you!" This gal should be selling real estate, not coffee!

With that said, we had a great time sharing our successes for the week and plenty of ideas with one another. What synergy we found in just sharing our week over some coffee and cookies! (Something all of us could use a bit of these days ~ the synergy that is!)

-Howard